Privacy policy

Privacy Policy

This Privacy Policy explains how Dukero.co collects, uses, and discloses your personal data when you visit, use our services, make a purchase from dukero.co, or otherwise communicate with us. For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required under applicable law.

How we collect and use your personal data

To provide the Services, we have collected personal data about you from various sources over the past 12 months, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal requirements, enforce applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data do we collect?

The types of personal data we collect about you depend on how you interact with our Website and use our Services. When we use the term “personal data”, we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you. The categories and specific types of personal data we collect are described below.

Information we collect directly from you

Information you provide to us directly through the Services may include:

  • Basic contact details, including your name, address, telephone number, and email address.

  • Order information, including your name, billing address, delivery address, payment confirmation, email address, and telephone number.

  • Account details, such as your username, password, and security questions.

  • Store information, including items you view, add to your basket, or add to your wishlist.

  • Customer service information, including details you provide when communicating with us, for example when you send a message via the Services.

Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but if you do so you may not be able to use or access those features.

Information we collect via cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Website and your account, including device information, browser information, network connection data, your IP address, and other information related to your interaction with the Services.

Information we obtain from third parties

We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g. bank account numbers, credit or debit card details, billing address) to process your payment, fulfil your orders, and provide the products or services you have requested, and to perform our contract with you.

When you visit our Website, open or click emails we send to you, or interact with our Services or adverts, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is processed in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not liable for third-party policies or practices. For more information, see Third-party websites and links below.

How we use your personal data

Provision of products and services.
We use your personal data to provide the Services and perform our contract with you, including processing payments, managing orders, sending you messages about your account, purchases, returns, exchanges, or other transactions, creating and maintaining your account, arranging deliveries, facilitating returns and exchanges, and enabling you to leave reviews.

Marketing and advertising.
We use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and showing you adverts for products or services. This may involve using your personal data to better tailor the Services and adverts on our Website and on other websites.

Security and fraud prevention.
We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. Do not share your username, password, or other login details with anyone. If you believe your account has been compromised, contact us immediately.

Communicating with you.
We use your personal data to provide customer support and improve our Services. This is in our legitimate interests to respond to you, deliver effective Services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Website. See https://www.shopify.com/legal/cookies for specific information about the cookies we use in connection with operating our Shopify store. We use cookies to operate and improve our Website and Services (including remembering your actions and preferences), to perform analytics and better understand user interactions with the Services (in our legitimate interests to manage, improve, and optimise the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor services, products, and adverts on our Website and on other websites.

Most browsers accept cookies by default, but you can set your browser to delete or refuse cookies in your browser settings. Deleting or blocking cookies may negatively affect your user experience and certain Services, features, and functionality may not work properly or be available. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertisers.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes covered by this Privacy Policy, including:

  • To vendors or other third parties that provide services on our behalf (e.g. IT administration, payment processing, data analytics, customer support, cloud storage, order management, and delivery).

  • To business and marketing partners, including Shopify, to provide the Services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy policies.

  • Where you give your consent, request, or otherwise authorise us to disclose certain information to third parties, such as to deliver products to you or through your use of social media widgets or login integrations.

  • To our affiliates or other companies within our group, in our legitimate interests to run a successful business.

  • In connection with a corporate transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, court orders, and similar requests), to enforce applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

Over the past 12 months, we have disclosed the following categories of personal data (and sensitive personal data, marked with *) about users for the purposes described above under How we collect and use your personal data and How we disclose personal data:

Category Recipients
Identifiers such as basic contact details and certain order and account information Business and marketing partners; Affiliates; Vendors and third parties providing services on our behalf (such as internet service providers, payment processors, logistics partners, customer support partners, and data analytics providers)
Commercial information such as order information, store information, and customer support information Same as above
Internet or other network activity information, such as Usage Data Same as above

We do not use or disclose sensitive personal data to infer characteristics about you.

User-generated content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content is public and accessible to everyone.

We do not control who has access to information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you disclose, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-party websites and links

Our Website may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or operated by us, you should review their privacy and security policies and other terms. We do not endorse and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information on those websites. Information you provide on public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those platforms, without limitation on how it is used by us or by third parties. Including such links does not, in itself, constitute an endorsement of the content of those platforms or their owners or operators, except as stated within the Services.

Children’s data

The Services are not intended for use by children and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the details below to request deletion of that information.

As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” personal data of individuals under the age of 16 (as those terms are defined under applicable law).

Security and retention of your data

Please note that no security measures are completely perfect or impenetrable, and we cannot guarantee “perfect security”. It is also possible that information you submit to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal data. These rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

  • Right of access. You may have the right to request access to the personal data we hold about you, including information about how we use and share your data.

  • Right to deletion. You may have the right to request that we delete the personal data we hold about you.

  • Right to rectification. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to portability. You may have the right to receive a copy of your personal data that we hold and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Restriction of processing. You may have the right to ask us to stop or restrict the processing of your personal data.

  • Withdrawal of consent. Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.

  • Appeal. You may have the right to appeal our decision if we do not process your request. You can do this by replying directly to our refusal.

  • Manage communication preferences. We may send you marketing emails, and you can unsubscribe at any time using the link in our emails. If you unsubscribe, we may still send non-marketing emails, such as about your account or orders.

You can exercise these rights where indicated on our Website or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity—such as your email address or account details—before we can provide a substantive response. In accordance with applicable law, you may appoint an authorised agent to submit requests on your behalf. Before we accept such a request, we will require proof that you have authorised the agent to act for you, and you may need to verify your identity directly with us. We will respond to your request within a reasonable time, in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal data, please contact us using the details below. If you are not satisfied with our response, you may—depending on where you live—have the right to escalate your complaint by contacting us again using the details below or by lodging a complaint with your local data protection authority.
In the UK, you can contact the Information Commissioner’s Office (ICO).

International users

Please note that we may transfer, store, and process your personal data outside the country where you live, including in the United States. Your personal data is also processed by staff, external service providers, and partners in those countries.

Where we transfer your personal data outside Europe, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent instruments issued by the relevant UK authority, where applicable, unless the transfer is to a country that has been deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your available rights, please email: shopdukero@gmail.com

Last updated: 09-10-2025