Refund policy
Return Policy
We offer a 30-day return policy, which means you have 15 days after receiving your order to request a return. To be eligible for a return, the item must be in the same condition as when you received it – unused, unwashed, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your order has already been shipped, it can no longer be cancelled. In that case, please wait until you’ve received the package and then send the items back.
To start a return, please contact us at shopdukero@gmail.com
If your return is accepted, we’ll send you a return label and detailed instructions on how and where to send your parcel. Return shipping costs are the responsibility of the customer and will vary depending on your location. Parcels returned to us without a prior return request will not be accepted.
You’re always welcome to contact us with any questions about returns at shopdukero@gmail.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or if you received the wrong product. We’ll evaluate the situation and find a solution as quickly as possible.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom-made products (e.g. special orders or personalised items) and hygiene-related goods (such as beauty products).
If you’re unsure whether your item qualifies, feel free to contact us for clarification.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return has been approved, place a new order for the desired item.
European Union – 14-Day Withdrawal Right
Regardless of the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As mentioned above, the item must be in the same condition as when you received it – unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We’ll notify you as soon as we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at shopdukero@gmail.com
Withdrawal Form
If you wish to register your return via the withdrawal form, please provide the following information and send it by email to shopdukero@gmail.com